The first touch — text, call, or /request
Whatever is fastest in the moment. The intake is on 24/7, picks up a text the second it lands, and writes the job down the same way the homeowner described it. No hold music, no “press one for service”.
Back to home
One flow · every visit
From the first text to the aftercare note.How Hearthwright works.
One flow, end to end — from the text you send on a Saturday morning to the note that lands in your inbox after the visit. No auction, no broker, no second call about the number.
A real Saturday-morning call
When Diane in Morningside texted us about a leaking kitchen faucet.
Diane had run the typical gauntlet the night before — three different lead-gen apps, each one pinging a fresh contractor with the lowest bid; the number doubled twice between screens, then a pushy upsell on a full replacement she never asked for. By midnight she was done.
She texted Hearthwright at 7:14 on a Saturday morning. By 7:22 she had a priced draft on her phone — a standard kitchen-faucet pull-and-set, two hours, the regional labor rate for Sioux City, the assumptions spelled out in plain English. By noon Marco was at the door with the right parts in the truck. By the following Tuesday a written receipt and a short aftercare note were sitting in her inbox, and the job was in the record so the next call would start with the full history.
What the flow looks like
The same beat, every visit.
Diane's Saturday plays out the same way a Tuesday on-call in Denison does. There isn't a separate fast lane for emergencies and a separate slow lane for standard jobs — one flow, kept tight.
The itemized quote — from the maintained scope library
The scope matcher pulls the right line item from the maintained scope-and-rate library and prices it against the regional labor rate for the address. The number on the screen is the floor — and it ships with the assumptions spelled out, not buried.
The dispatch — a familiar tech, not whoever picks up
The job routes to a Hearthwright tech who already knows the scope, lives in the region, and has run the category before. Not whoever the platform matched on speed or proximity. Familiar with the work, familiar with the catalog.
The visit — on-site confirm before any work begins
No work starts until the on-site tech confirms the scope and price with the homeowner in person. If the job turned out bigger than the draft, the new number is walked through first — the original draft is a floor, not a binding bid.
The aftercare note — written receipt the same week
A written receipt lands in the inbox once the work is marked complete — what was done, what it cost, how to reach the operator if anything needs to come back. A short review link follows the receipt so the next caller can see what the last one thought.
Why we built it this way
What the marketplace pattern does instead.
Lead-gen sites and on-demand apps solve a different problem — they get a contractor in the door fast, regardless of how the number was set or who ends up showing up. Here's how the patterns line up.
The lead-gen pattern
- Pings every available contractor in the zip code.
- The number on the screen is the lowest bid, not a quote.
- The tech dispatched is whoever accepted first or paid the lead fee.
- On-site confirm is rare — work starts once someone can be there.
- Aftercare: nothing unless the homeowner files a complaint.
How Hearthwright runs it
- One quoted draft, computed against the maintained scope library.
- The number ships with the regional rate and the spelled-out assumptions.
- The tech dispatched is a vetted Hearthwright tech, region-matched.
- On-site confirm always — the final number is set in person.
- Aftercare: written receipt and a short note the same week.
Priced in seconds, confirmed on arrival
Send in a job. We'll text back a draft.
Tell us what's broken and your zip — the same scope matcher Diane's call ran through will price your job against the maintained scope library and the regional labor rate. The final number is confirmed on-site before any work begins.